Challenge

A customer needs temporary operational coverage to monitor 12 evening channels, including adult content. The setup involves a flaky playout server that occasionally requires rebooting, as well as continuous log monitoring and video quality checks. Their internal team cannot cover these hours without disruption to other business priorities.

Solution

Klim IT sets up and operates a Temporary NOC for six months, dedicated to evening monitoring. Our engineers track alarms, monitor logs, and proactively assess video quality throughout each shift. When the playout server fails, we quickly execute recovery actions, including restarts and system checks, ensuring minimal downtime.

Result

• Reliable evening monitoring of 12 channels
• Rapid recovery of playout server incidents
• Improved service stability during high-risk hours
• A flexible NOC model that adapts to temporary customer needs