Challenge

Magenta Telecom requires continuous monitoring and operational coverage outside of business hours, without overloading their in-house staff.

Solution

Klim IT provides a Secondary Component Owner (SCO) 24/7 model. Our engineers remotely monitor dashboards, alarms, and incidents, supported by shift-based checks, ticket queue reviews, and structured handovers, offloading Magenta’s teams. Assisting with vendor portals and documentation updates when needed.

Result

• Lower churn
• Stable 24/7 operations without overstretching internal teams
• Improved SLA compliance and reduced escalations
• A scalable model for long-term operational excellence