Our Network Operations Center (NOC) services redefine operational standards, ensuring the seamless functioning of your critical systems. Positioned strategically, our NOC delivers comprehensive oversight and incident management. Here’s an in-depth overview of our specialized services:
1. Quality of Service (QoS) Management:
QoS Equipment and Cloud Services: Rigorous supervision of head-end equipment and signal outputs, guaranteeing compliance with quality standards.
QoS and QoE (Quality of Experience) Cloud Component: Exhaustive content checks, encompassing ABR profiles, audio/visual elements, and subtitles, executed at the CDN level.
Hypervisor Set-Up and Global System Maintenance: Expert configuration and maintenance of hypervisors, ensuring the continuous health of your global system.
2. Global Supervision Operation:
NOC Personnel Oversight: Vigilant monitoring and management of NOC personnel for optimal operational efficiency.
Hotline Services: Provision of a dedicated hotline, offering immediate assistance and support.
Incident Ticket Management: Streamlined handling of incident tickets, from initial detection through to resolution.
Monthly Reporting: Regular, insightful reporting to keep you informed about the performance and health of your operations.
3. Acquisition, Signal Processing, Broadcasting, and Distribution:
- Acquisition: Reception of signals and content via satellite or terrestrial links for live transmissions or file distribution.
- Meticulous formatting of signals to ensure compatibility with broadcast or distribution requirements.
- Signal Processing: Broadcasting and Distribution: Seamless transmission of processed content through diverse mediums, including Satellite, Terrestrial, IPTV, and OTT.
4. QoS Flow Compliance Analysis:
Comprehensive analysis ensuring adherence to the recommendations of ETSI TR 101290 for Quality of Service. Probes in various places within your workflow.
5. Incident Detection and Management:
- Swift Incident Detection: Prompt identification of incidents on monitored items, with an SLA of 99.999%
- Incident Ticket Handling: Thorough opening, analysis, and processing of incident tickets by our dedicated NOC Staff.
- Resource / Workaround Activation: Swift activation of resources to address and resolve incidents.
- Verification: Rigorous incident verification and initial diagnostics, including direct communication with involved parties.
- Monitoring and Update: Continuous monitoring of incident evolution, coupled with regular updates to our of your incidents database / ticketing system.
- Customer Communication: Transparent communication with customers, including incident notifications specifying ticket details, cause, commencement, recovery, and closure.
- End of Incident Notice: Issuance of a detailed notice upon incident resolution, outlining the cause, location, and resolution timeline.
At Klim IT, our NOC services are your proactive partners, ensuring the uninterrupted and optimized performance of your critical systems. Experience operational excellence with our expert oversight and incident management capabilities.
Our Managed Service solutions redefine efficiency and excellence in managing video platforms. Our tailored services empower you to optimize operations, reduce the burden on your in-house teams, and ensure a seamless experience for your audience. Let’s delve into the comprehensive offerings of our Managed Service:
1. Channel Line-up Management:
- Effortless Change Requests: Our expert team seamlessly processes change requests on your channel line-up, ensuring a dynamic and responsive video platform tailored to your evolving content strategy.
- Real-time Adjustments: Experience the agility of real-time adjustments to your channel line-up, maximizing the impact of your content without disruptions.
2. Video on Demand (VOD) Asset Management:
- Dynamic Asset Changes: Our Managed Service includes proficient handling of changes to VOD assets. Whether it’s updating content, refreshing libraries, or enhancing metadata, we ensure your VOD offerings are consistently engaging and up-to-date.
- Efficient Library Management: Enjoy streamlined library management, allowing you to curate and showcase content with precision, offering an unparalleled VOD experience for your audience.
3. System Upgrades and Campaigns:
- Seamless System Upgrades: Stay ahead with our seamless system upgrade management. Our team ensures that your video platform operates on the latest technologies, guaranteeing optimal performance and security.
- Campaign Optimization: Elevate your promotional efforts with our expertise in managing upgrade campaigns. From planning to execution, we ensure that your campaigns align with your strategic goals, maximizing audience engagement and impact.
4. Operational Efficiency and Team Reduction:
- Optimized Operations: Our Managed Service is designed to optimize your video platform operations, reducing the load on your in-house teams. Benefit from a streamlined workflow and focused expertise, allowing your teams to concentrate on strategic initiatives.
- Strategic Resource Allocation: Experience strategic resource allocation, enabling your teams to focus on core business objectives while we handle the day-to-day operational intricacies.
Klim IT’s Managed Service is your key to unlocking operational efficiency and elevating the performance of your video platform. Partner with us to experience the seamless management of your video platform. With our dedicated team, you can confidently navigate the evolving media landscape , providing your audience with a compelling and cutting-edge viewing experience.
References
This service is provided and managed by Klim IT through our exclusive partner Advantech
Since 2017 they are actively serving One Albania and TV Klan
